WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Cloud Specialist, Graduate you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.
Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?
WHAT YOU WILL DO:
- Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Report and escalate all observed problems to proper SITA operational escalation points.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
EXPERIENCE:
- University Degree in Computer Engineering/Systems Engineering/Information Systems;
- Basic knowledge in Operating Systems - Linux / Windows;
- Keen interest in IT Infrastructure systems including server management (HP/Dell Servers), Operating System administration;
- Keen interest in Cloud technologies including Public (Azure/AWS) Cloud and Private Cloud (VMware);
- Good communication skills, fluent in English
- Must be a team player
- Must obtain your degree by 2024
- No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience.
WHAT YOU CAN EXPECT:
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- 18-month contractual assignment with a high possibility of conversion.
- Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
- Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
- Monthly shift allowance will also be provided on top of your basic salary and a end of contract bonus.
- Free shuttle bus provided from Tampines MRT.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
