Purpose: -
To provide technical expertise and know-how of the products and to keep up to date technical
information of digital PA products for Singapore & Overseas Markets.
Job responsibilities: -
1. Customer Support:
- Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including but not limited to audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
- To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Yamaha PV Cloud licensing.
- Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
- Retail (especially Plaza Singapura) display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
2. Problem Resolution:
- Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
- Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
3. Product Knowledge:
- Stay up to date with the latest advancements in audio technology and products.
- Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
4. Documentation:
- Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
5. Training and Education:
- Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
- Provide internal and external training on new products and support procedures.
6. Quality Assurance:
- Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
- Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
Asset / PA Store / YDACC Management:
1. Inventory Tracking:
- Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
2. Lifecycle Management:
- Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
3. Maintenance and Compliance:
- Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
4. Risk Management:
- Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
5. Inventory Control:
- Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
6. Equipment Checkout/Return:
- Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
7. Maintenance and Repairs:
- Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.
8. Others
- Any other duties as assigned.
Job Requirements
1. Minimum Diploma in Audio Engineering, Electronics & Communications
2. 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital
Mixing Console
3. Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales
Environment)
4. Knowledge in Yamaha Professional audio products will be an added advantage
