About Us:
SmileTutor Tuition Agency is a leading education service provider committed to helping students achieve their academic goals. We are a tuition agency that connects students with qualified tutors to facilitate their learning journey.
We are looking for an Operations Manager to lead our dynamic operations team and play a pivotal role in enhancing our operational efficiency and sales maximization.
Position Overview:
As the Operations Manager, you will be responsible for leading and managing our operations team consisting of 10-15 coordinators.
Your primary focus will be on achieving operational excellence, maximizing sales revenue, enhancing customer service, ensuring operational efficiency and reducing costs.
This is a hands-on role. You will be required to perform coordinating work together with the team on a regular basis, leading the frontline operations.
Key Responsibilities:
- Oversee & manage the entire day-to-day operations to achieve excellent outcomes across all departments, consisting of:Sales - Maximize sales revenue by improving sales strategies and execution.
Tutor-matching - Ensure that tutor-matching is done in a prompt and convincing manner with integrity
Prospecting - Create a warm & professional customer service experience and maximize revenue opportunities
Payments - Efficiently manage accounts receivable, retrieve payments in a timely manner to reduce bad debts, provide after-sales follow-up
Corporate-Sales - Connect with partners and service them well regularly to provide additional revenue and grow this new department
- Hire, onboard, and train new coordinators to ensure a skilled and motivated team.
- Manage headcount to meet operational needs and optimize manpower efficiency, streamline operations to improve profit margins.
- Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work culture emphasizing hard work, excellence, and integrity.
- Create a fair, meritocratic work environment that rewards good performers and deal with disciplinary issues firmly and fairly
- To continuously develop, implement and review operational procedures and policies to improve operations
- Facilitate clear communication and updates to directors. Provide a monthly report of sales, operational updates, and forecasting to directors
- To ensure company is protected against losses, financial or otherwise by implementing control measures against business threats
- Able to come up with business growth ideas to generate more revenue for the company over time
Requirement:
- Possess a Bachelor's degree
- Minimum 2 years experience of operations management
- Experience in sales & customer service
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to think from the company's perspective
- A commitment to delivering the highest standards of service.
What We Offer:
- Competitive salary
- 5 days per week
- Annual Wellness Benefit (Reimbursement for any expenses relating to wellness)
- Annual performance-based bonus
- Revenue-sharing incentive
- Opportunities for career growth and advancement.
- The chance to make a positive impact on students' education.
If you are a dynamic leader with a passion for education and a track record of operational success, we invite you to apply for the position of Operations Manager at SmileTutor Tuition Agency. Join us in our mission to empower students and help them achieve their full potential.
