Job Description:
HELPS TO MAINTAIN ACCORHOTELS CULTURE
- Ensure that the guest is at the center of everything that Talent & Culture does;
- Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors;
- Provide feedback from the guest on the teams’ performance to the team;
- Ensure that all team members feel trusted and valued for their contribution.
EMPLOYER BRANDING
- Implement strategic activities for attracting talent to the hotel;
- Maintain relationships with local schools and colleges;
- Engage in social media to promote the hotel as the best place to work;
- Compile entries for regional HR and Employer recognition awards;
- Compile monthly articles for publication in internal communication network.
TALENT ACQUISITION
- Support the Talent & Culture leader to ensure that the hotel has the right talent in the right role;
- Engage in processes in finding talent inside and outside the organization;
- Monitor staffing to business needs and assist to maintain;
- Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;
- Implement retention strategies to fulfil business need objectives;
- Implement schemes to reduce / minimize the ambassador turnover rate;
- Identify potentials within existing talent by providing departmental transfer in accordance to their skill set;
- Assist in monitoring present and future trends in the local labor situation and social legislation.
INDUCTION AND ONBOARDING
- Ensure new talent feel welcome and all team members are prepared for the new talent arrival;
- Coordinate and conduct orientation programs and three month training plans;
- Ensure there is a support person for each and every new talent;
- Seek feedback from new talent in their first month of employment;
- Conduct probationary reviews and provide feedback to talent / management.
PERFORMANCE ASSESSMENT AND FEEDBACK
- Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process;
- Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
- Celebrate team and individual success;
- Assist managers in setting objectives and goals for Front Line talent.
LEARNING AND DEVELOPMENT
- Deliver / support training for future skill requirements and not just current;
- Ensure implementation of annual training plan meets business needs;
- Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;
- Create a learning environment where each person (including front line) has a personal development plan;
- Follow up with talent after attending training programs to support the application of learning on the job;
- Support talent to have access to learning opportunities both on job and off job.
TALENT POTENTIAL IDENTIFICATION
- Assist the Outlet Managers / Supervisors to identify best star talent;
- Assist leaders in the preparation of succession plans;
- Support the use of talent assessment; process to ensure the right person is in the right role and / or identified for future roles.
CAREER MANAGEMENT
- Provide communication on career paths available with AccorHotels;
- Ensure vacancies within AccorHotels are displayed for all to apply;
- Communicate and celebrate the success of others;
- Support fair and equitable processes for internal promotion / transfer
CULTURE DIVERSITY AND INCLUSION
- Demonstrate the AccorHotels values in all behaviors with the hotel team;
- Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter;
- Support diversity in the selection of talent ensuring equality of treatment based on competencies;
- Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.
POLICIES AND PROCEDURES
- Follow the Talent & Culture policies & procedures;
- Ensure departmental Keys to Success are communicated and implemented throughout the hotel;
- Communicate on Talent & Culture policies and procedures to all talents;
- Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;
- Participate in regular fire drills, evacuations and training on safety and emergency procedures;
- Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE).
REWARD AND RECOGNITION
- Promote Work-Life Balance to achieve a healthy workforce in each department;
- Support the motivation of talent through recognition and rewards program;
- Implement effective talent related activities and motivational programs;
- Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
- Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;
COMPENSATION AND BENEFITS
- Monitor compensation to maintain internal equity and competitiveness;
- Maintain job descriptions and job specifications relevant with current of skill requirements;
- Maintain harmonious labour management relations with unions / inhouse committees.
FLEXIBILITY AND WELFARE
- Support operational departments to implement flexible work practices where possible;
- Ensure adequate ambassador benefits and amenities are implemented and maintained;
- Individualise and recongise that one size does not fit all;
- Provide support to ambassadors who have undergone any crisis situation or trauma;
- Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.
CORPORATE SOCIAL RESPONSIBILITY
- Communicate and encourage the participation in strategic CSR activities by all team members;
- Provide education to talent on key areas of corporate concern including Sustainability (formerly Planet21, and WATCH;
- Support talent to share their ideas and to improve and contribute to the community.
SATISFACTION AND ENGAGEMENT
- Conduct regular on one one discussions with talent in Front Line positions;
- Maintain records on productivity, sick leave and turnover as indicators of disengagement;
- Co-ordinate annual EES with department teams to work on follow up action plans;
- Conduct exit interviews with all talent leaving AccorHotels employment.
FAREWELL
- If relocating, identify if a transfer is an option
- Ensure that final pay is accurate and timely
- Complete exit interview or online exit interview
- Be respectful
Job Requirements:
- Previous Administrative/ Human Resources experience, hotel industry essential (hotel operational experience highly preferable)
- Tertiary Qualifications in Human Resources or Hospitality, preferred
- Knowledge of Human Resource and Occupational Safety and Health legislation and practices
- Strong administration skills and time management
- Projects a professional image at all times through personal presentation/ interpersonal skills.
- A natural ability to create and maintain a positive working environment
- Ability to work autonomously
- Excellent listening, communication and negotiating skills
- The ability to assert point of view directly yet tactfully
- The ability to operate with complete professionalism and confidentiality
- Self driven with the ability to multi-task
- The ability to work outside of normal business hours, when required
- Has the attitude and willingness to undertake further development with Sofitel.
