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Jobs in Singapore   »   Jobs in Singapore   »   Operation Manager
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Operation Manager

Team Axis Pte. Ltd.

Team Axis Pte. Ltd. company logo

Job Description of Operations Manager


Responsibilities:


Leadership and Team Management:


Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.


Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).


Process Optimization:


Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.


Cross-Functional Collaboration:


Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.


Technology Oversight:


Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.


Financial Coordination:


Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.


Meeting Planning and Facilitation:


Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.


Performance Monitoring:


Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.


Sales Support:


Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.


Reporting:


Provide frequent updates to the Operations Director on departmental activities, challenges, and successes


Requirements:


Experience:


3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.


Leadership Qualities:


Demonstrated strong leadership skills with a focus on integrity and accountability.


Interpersonal Skills:


Ability to establish and maintain productive working relationships within a diverse, collaborative, multicultural, interdepartmental environment.


Organizational Skills:


Excellent organizational skills with a keen attention to detail and a track record of follow-through on tasks and projects.


Problem-Solving Ability:


Strong critical thinking skills and flexible problem-solving resourcefulness to address challenges effectively.


Program Management:


Demonstrated service orientation and proficiency in program management to meet organizational goals and objectives.


Time Management:


Ability to work independently under pressure, prioritize tasks, and meet deadlines consistently.


Communication Skills:


Clear and effective communication skills, both written and verbal, to convey information and instructions to team members.


Technical Proficiency:


Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

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