Job Description
- Serves as the single point of contact (SPOC) in coordinating and leading the incident management till the incident is resolved.
- Leads a team of Command Centre Operations engineers, comprising of appointed contractors that may be resided locally and overseas in supporting network, security operations, servers and systems operations.
- Leads the Command Centre team in monitoring the system dashboards and events, and responds to alerts and potential issues.
- Performs regular review in keeping the escalation matrix, contact list, routine checklist, and Standard Operating Procedures (SOP) up-to-date.
- Ensure the Command Centre team fulfils the assigned tasks according to SOP and complete the routine checklist for shift handover.
Requirements
- At least 5 years of IT experience with at least 2 years as a Command Centre Lead.
- At least 2 years of Incident Management experience.
- Certified in CompTIA Server+ or equivalent.
- Preferably certified in CompTIA Network+ or equivalent; and minimally ITIL v3 Foundation Certification.
