COMPANY
Magna Systems & Engineering (S) Pte Ltd is a leading provider of broadcast system integration solutions, specialised in designing, implementing, and supporting cutting-edge broadcasting infrastructure. With a strong focus on innovation and customer satisfaction, we deliver tailored solutions to meet the unique needs of our clients in broadcast and media industries.
With a team of experienced professionals and commitment to excellence, Magna Systems is dedicated to delivering high quality solutions that empower our clients to succeed in today’s dynamic digital landscape.
JOB DESCRIPTION
We are currently seeking a skilled Broadcast Support and Deployment Engineer with a strong IT background to join our dynamic team at Magna Systems. You will be responsible for deploying, configuring, and providing ongoing support for the broadcast systems, ensuring seamless operations for our clients. This role requires a deep understanding of both broadcast technology and IT principles, strong problem-solving skills and excellent communication abilities to deliver exceptional customer support.
RESPONSIBILITIES
- Install, configure, deploy and integrate broadcast systems, including servers, storage solutions, networking equipment, and software applications.
- Collaborate with clients to understand their technical requirements and design customized solutions to meet their needs.
- Collaborate with engineering teams and vendors to ensure seamless integration of broadcast system with existing infrastructure.
- Provide training and technical support to clients on the use and maintenance of the installed system.
- Troubleshoot technical issues and provide timely resolutions to ensure client satisfaction.
- Conduct system upgrades, patches, and maintenance tasks as required to ensure optimal performance and reliability.
- Document system configurations, procedures, and troubleshooting steps for internal reference and client training purposes.
- Conduct product demonstrations and presentations to clients, showcasing the features and capabilities of our solutions.
- Stay informed about emerging technologies and industry trends in both broadcast and IT fields to continuously improve our services.
REQUIREMENTS
- Degree/Diploma in Computer Science, Information Technology, Broadcast / Electronics Engineering, or a related field.
- Minimum 8 years of experience in deploying and supporting broadcast systems, with a strong emphasis broadcast workflows and IT infrastructure.
- In-depth knowledge of broadcast technologies, including video encoding, transcoding, streaming, video switcher, automation systems, signal processing, audio/video codec and assets and workflow management.
- Experience with broadcast and IT equipment from leading manufacturers (e.g. Grass Valley, Sony, Telestream, Ross, Imagines, EVS, CISCO, Arista etc)
- Proficiency in IT infrastructure components such as servers, storage solutions, networking protocols, virtualization technologies and cyber security, including knowledge of TCP/IP, LAN/WAN, routers, switches and firewalls.
- Strong problem-solving skills and the ability to troubleshoot complex hardware and software issues effectively, with experience using diagnostic tools and testing equipment
- Excellent communication and interpersonal skills, with the ability to work closely with clients and internal teams.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment.
- Willingness to travel occasionally for client meetings, on-site installation and supports.
- Proven experience working as Support Engineer, Broadcast Engineer, or in a similar role within the broadcast industry.
- Familiarity with industry standards and protocols such as SMPTE, AES67 and ST2110.
**Preferred Qualifications:**
- Professional certifications in broadcast engineering or IT networks (e.g. CCNA, Arista etc)
- Experience with cloud-based broadcast solutions and virtualisation technologies.
- Experience with AI technology in broadcast solutions.
