Responsibilities:
- Obtaining and ensuring KYC documents have been collected for the compliance officer to run checks
- Create a customer file and store all information according to SOP
- Preparing company contract/agreed rates and ensuring both director and client signed copies in file
- Liaising with the relevant department to activate customer code
Operations Related - Process sales orders from customers to internal stakeholders with clear, accurate and concise instruction
- Track orders and manage shipment schedules to meet customer expectations.
- Manage Customer visits, and tours of company Facilities
- Address customer inquiries and provide information about products or services.
- Handle customer complaints or issues by liaising with the appropriate departments for resolution.
- Take ownership of all of the client's shipments (import/export/domestic/freight collect/3rd party) within Singapore company
- Cultivate and maintain strong relationships with key clients, partners, and stakeholders
- Collaborate with internal teams to ensure a seamless client experience and satisfaction.
- Ensure that customer details are updated
- Ensuring COD collection terms enforced for first-time clients
- Ensure all final invoices and dues are collected during account closure / full withdrawal.
- Generating monthly sales reports to have a summary of all client's shipments and revenue under their management
- Monthly sales report of leads/sales pipeline
- Analysis of losses and account closure
- Manage and maintain sales databases, CRM systems, and records of sales performance.
Requirements:
- Experience as Farmer role to maintain & service existing clients.
- Able to use Microsoft Office (Excel, Word and PowerPoint presentation).
- Able to work independently with minimal supervision in a fast-paced environment.
- Able to communicate and work as team
- Ability to deliver in time and pressure-sensitive situations.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
R22103985 | EA License 16C7883
