JOB SCOPE
Front Office Lead will assist the Front Office Manager to ensure the smooth operations of the Front Office daily operations.
JOB RESPONSIBILITIES
1. Supervise Guest Service Agent, Communications Officer, Cashiers and Bellman to ensure smooth running of the Front Desk office.
2. Provide excellent guest services to all guests making their enquiries at the Front Desk counters.
3. Escort VIP guests to their rooms and show them the amenities within the rooms.
4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.
5. Assist all guests in their check in and check out registration and make them feel comfortable at all times.
6. Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
7. Provide concierge services to the guests during their stay with the Hotel.
JOBS REQUIREMENTS
1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
2. Possess at least 2 years of experiences in the same capacity in the Hotel industry.
3. Excellent customer service skills in handling large group check in and check out services.
