The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.
The IT systems primarily include Electronic Medical Record System and other clinical related management systems.
He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.
Responsibilities
- Work closely with business stakeholders to understand their business operation process and requirements
- Source and propose appropriate IT solutions that can streamline and improve business operations
- Work closely and support Reporting Officer in the procurement, acquisition and implementation of IT systems
- Accountable, troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members
- Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide
- Manage, perform and support User Acceptance Testing
- Good conversational skills and ability to conduct end user training
- IT operational support
- Covers duties of fellow colleagues in their absence
- Performs any other job-related duties as assigned
- Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations
- Strives to meet project timelines and objectives with dedication and efficiency
Requirements
- Recognized Professional Certificate/Diploma/Advance/Higher/Graduate Diploma
- More than 5 years of working experience with at least 2 years in application analyst role
- Involved in IT systems implementation, preferably EMR or other clinic related systems implementation
- Good knowledge in process and workflow mapping and analysis
- Ability to perform data extraction via scripting language preferred
- Good skills in MS Project, MS Visio, MS excel and other job related applications
