Responsibilities:
- Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face.
- Core services include concierge administration, health, immigration and education needs, reservation and registration of events and dining, etc.
- Responsible to carry out the administrative duties pertaining to the Business and Clients in a professional and efficient manner.
- Willing to travel offsite to accompany clients to offsite meetings/appointments when required. E.g. immigration/health/school appointments
- Maintain and order office inventories.
- Ensure daily administrative/clerical duties are completed accurately & promptly.
- Ensure upkeep of filing system for all correspondence and documentation for easy retrieval.
- Perform other duties as assigned by Manager.
Requirements:
- GCE 'O' levels, Diploma or equivalent.
- Min 3 years of customer service experience in banking/hospitality environment.
- Excellent customer service, meticulous & able to work with minimal supervision.
- Ability to focus attention to customer needs, remain calm & courteous at all times.
- Excellent communication & interpersonal skills.
- Able to work independently and as a team player.
