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Jobs in Singapore   »   Jobs in Singapore   »   ServiceNow Consultant
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ServiceNow Consultant

Alphaeus Pte. Ltd.

Responsibilities


Operations Support


  • Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,
  • Ensure proper Platform Administration and admin requests OLA fulfillment.
  • Assist in troubleshooting issues and errors within the ServiceNow platform.
  • Weekly report to our Global Operation Group leader.
  • Contribution to SRE (Site Reliability Engineering) activities:
  • Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
  • Contribute to Definition and Documentation of processes or how-To as knowledge base articles.


Project involvement


  • Actively participate in ServiceNow implementation and integration projects.
  • Contribute to the testing and quality assurance processing during project rollouts.


Training


  • Conduct regular training sessions for employees and contractors.
  • Maintaining knowledge base articles for end users.



Requirements

  • At least 4 years of experience in ServiceNow
  • Good experience in OPS & ITSM
  • Preferably certified in ITSM


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