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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service, Call Center (Permanent/Tampines)
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Customer Service, Call Center (Permanent/Tampines)

Tangspac Consulting Pte Ltd

Tangspac Consulting Pte Ltd company logo

Role: Customer Service , Call Center

Permanent, Banking Client

Work location: Tampines

Work hours: 5 days work week, may include a Sat, depending on schedule.


Work timings: 8 am to 8pm ( 8am to 5pm, 10am to 8pm)



Job Responsibilities

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.



Job Requirements

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

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