We are looking for a Contract - Long Term Call Centre Patient Service Associate to outsource to our healthcare clients.
Job Description:
- Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
- Maintaining confidentiality of caller and Hospital information as directed
- Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
- Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
- Directing calls to internal and external stakeholders
- Handling and resolving complaints
- Providing call back assistance (CBA) service to callers
- Performing other related duties as assigned or requested
Job Requirements:
- Min N / O / A Lvl / Nitec / Diploma
All qualified applicants, please send in your resume to:
Nicole Ang (Outsourcing Team)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459
All qualified applicants, please send in your resume to:
Nicole Ang (Outsourcing Team)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459
