Our client provides beyond brand-new facilities and amenities in a dynamic environment where functional fitness, holistic therapies, yoga and more, come together.
Working hours include weekdays and weekends, between 7am to 9pm.
The Head of Concierge is responsible for the induction, training, and development of all the concierge/reception team as well as planning and coordinating the guest/member experience and journey. The role will involve organizing rotas/schedules and having a hands-on approach to reception duties such as:
• Provide an exceptional warm welcome and high-end guided guest experience
• Handle all enquiries about the facilities, treatments, services, treatments etc.
• Handle and resolve complaints and service recovery
• Assist with guest/ member enrolments
• Proactively booking and overseeing all reservations/bookings/tours etc.
• Cash / monetary handling and any related queries
• Co-ordinate all administration and operational procedures related to the day-to-day management of the concierge/reception
• Assist the senior management with the execution and training of policies and procedures
• Review and monitor policies and procedures on a regular basis.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)
EA Personnel Reg. No.: R23117792
