The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:
Duty Manager (OHS)
Reporting to the Front Office Manager, the incumbent will be responsible to:-
- Greet and extend hospitality to all guests.
- Handle guest check-in and check-out at the reception
- Ensure a smooth and efficient running of the Hotel’s operations
- Supervise the activities and manpower deployment of the front office team on the assigned shift
- Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
- Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage
- Manage and improve guest reviews score
Requirements
- At least 2 years’ of working experience in a similar capacity in the hospitality industry.
- Diploma in Hotel Management or equivalent.
- Good organizational skills, ability to prioritize workload and handle pressure.
- Good leadership with strong interpersonal and communication skills.
- Knowledge of Opera System would be added advantage.
