Life at Grab
Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.
Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.
Job Description
With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play - Grab Financial Group is one of the largest and fastest-growing fintech players in the region. Enabled with a relentless pursuit for excellence, we aim to deliver the smoothest and most relevant financial services across payments, lending, insurance, and investments in the region.
Get to know our Team:
- GFG Analytics team supports the GFG product and business org. Data Scientists (Analytics) are part of one or more tech families - Fin Core, Fin Experience, Fin Identity, Payments, Financial Services (Invest, Insure & Lending).
- We care about deeply understanding how users experience the Product and partner with Business, Product, Design, and Tech to focus on the right outcomes and feature set
- We remain integral to the product development process from understanding user journeys with UX designers to hypothesis development, right through to post rollout optimization
Get to know the Role:
- Use data to understand user needs - be the de-facto Voice of the Customer (users, driver-partners, merchants, agents, etc) for all GFG teams.
- Leverage data for further insights to launch and improve goods and services on GrabPay wallet and scale it to multiple financial services.
- Champion data-driven decision-making and culture in Grab Financial Group
- Partner with Product Managers, Business Owners, UX Designers, and Engineering to design and deliver analytical projects that help support the GFG Product roadmap
- Provide thought leadership and generate data-driven hypotheses to solve key Product and Business problems
The day-to-day activities:
- Design, measure and recommend A/B tests and multivariate experiments on the platform, including, but not limited to layout optimization, UI/UX efficacy, contextualization, algorithm effectiveness, API effectiveness, etc.,
- Mine clickstream and transactional data to drive GFG product metrics through a deep understanding of user behavior i.e. consumers, driver-partners, merchants, etc.
- Implement, own and manage all instrumentation for all feature releases within the assigned tech families within GFG
- Produce segmented views of our customers, merchants for our business, and product stakeholders to drive product iterations and improvements
- Successfully provide reliable and on-time deliverables to meet individual stakeholder needs
- Build and maintain self-serve solutions for stakeholder groups that are scalable and automated to handle a dynamic product environment
Qualifications
- Bachelors or Masters degree in Statistics, Analytics, Economics, Mathematics, Engineering, or other quantitative subjects
- 3+ years experience in Analytics, Business Intelligence or Data Science role, preferably in an Internet or E-Commerce company with large, complex, high-velocity data
- Advanced SQL writing skills and experience in querying large relational databases
- Ability to distill data and articulate an actionable point of view to non-technical audiences and senior stakeholders using presentations, interactive visualizations, et al.
- Ability to handle multiple priorities and solve ambiguous problems in a fast-paced environment
- Hands-on experience with data analysis/programming tools like R or Python and Data Visualization platforms like Tableau / PowerBI / D3.js, etc.,
- Experience with designing, running, and analyzing A/B tests and product experiments. Should also have an understanding of hypothesis testing and the basic principles of DoE
Benefits at Grab:
We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:
- Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
- Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
- Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
- Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
- Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
- Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.
- We’ve got many different benefits hyper localised in each country.
What we stand for at Grab:
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.
We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.
