Safety – Goal: Zero Workplace & Passenger Injury
- Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
- Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
- Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
- Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level
EI Volume Growth & Profitability – Goal: Meet yearly target
- Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
- ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
- the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
- Recover lost Maintenance contracts from the market
- Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
- Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency
Customer Satisfaction – Goal: Be preferred Elevator Service Provider
- Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
- Conduct periodic inspections to ensure fulfilment and customer satisfaction
Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality
- Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
- Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office
People Development – Goal: “Schindler technical skills best in the Industry”
- Actively drive the technical and non-technical development of Service team
- to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
- Close gaps and develop competency of the service team.
