Responsibilities:
- Work closely with IT Governance Team ensuring all processes are in compliance with regulatory requirements.
- Ensure the Service Level Agreements are adhered to.
- Liaise with Application Support team to troubleshoot the incidents to analyse the root cause.
- Attend daily incident meeting to be aware of on-going Production incidents.
- Stay alerted for any incidents and prepare report for submission to regulatory.
- Provide Trend Analysis of the incidents flagged by the business units on monthly basis.
- Provide weekly gaming incidents report for submission to regulatory authority.
- Raise any lapses and also report to the senior management the list of incidents.
- Identify the areas of opportunities and issue recommendations to the appropriate audience.
- Monitoring and reporting on audit progress in the management meetings.
- Keep abreast of internal standards and business goals.
Requirements:
- Degree in Information Technology / Computer Science / related fields.
- At least 2 years of experience in IT Application Support.
- Hands on experience in governance and internal controls.
- Experience in troubleshooting of IT applications and IT Service Management.
- Deep understanding of the IT Applications’ issues and Service Level Agreements.
- Should have vendor management experience.
- Ability to work well with key business partners and internal Audit and IT teams in a collaborative manner.
- Well-versed in Microsoft Office.
