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Jobs in Singapore   »   Jobs in Singapore   »   Sales / Marketing Job   »   Operations Analyst and Service Support
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Operations Analyst and Service Support

Solderfield Pte Ltd

Solderfield Pte Ltd company logo

Key Responsibilities

  • Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access.
  • Work closely with hiring/line managers to manage the on boarding and off boarding of staff.
  • Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
  • Other improvements and automation initiatives to improve existing process and functions.
  • PPM management and reporting.
  • Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension.
  • Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
  • Support other operational resources managing Reporting & Analytics deliverables.
  • Manage and support floor logistics.
  • Maintain seating plans for GIPS occupied floors.
  • End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments.
  • Ensure process documents are organized, updated and maintained on sharepoints or shared folders.
  • Support with transformation initiatives when required.
  • Support employee engagement initiatives, eg. training and special projects/assignments.


Key Requirements (Must Have)

  • Proficient in Microsoft Excel with VLOOKUP and running macros.
  • Familiarity with vendor and invoice management processes.
  • Proficient in using PowerPoint for creating presentations and reports.
  • Independent, proactive and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and good problem solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Strong written and oral communication skills.
  • Organized, methodical and detailed.
  • Able to multitask and handle multiple priorities.
  • Able to work independently and in a team.
  • Dedicated and hardworking with high degree of accountability and integrity.
  • Good follow up in tracking updates from various parties for closure on a week to week basis.
  • Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
  • Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
  • Responsible and takes pride in meeting deadlines.


Desired Skills: (Good to have)

  • Experience working on SharePoint Page Design and SharePoint Workflow creation.
  • Experience creating reports using data dumps/extracts from SharePoint.
  • Previous work experience in on boarding and off boarding.
  • Previous work experience in audit, risk and compliance work.
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