Operations Analyst and Service Support

Key Responsibilities

• Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access.
• Work closely with hiring/line managers to manage the on boarding and off boarding of staff.
• Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
• Other improvements and automation initiatives to improve existing process and functions.
• PPM management and reporting.
• Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension.
• Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
• Support other operational resources managing Reporting & Analytics deliverables.
• Manage and support floor logistics.
• Maintain seating plans for GIPS occupied floors.
• End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments.
• Ensure process documents are organized, updated and maintained on sharepoints or shared folders.
• Support with transformation initiatives when required.
• Support employee engagement initiatives, eg. training and special projects/assignments.

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros.
• Familiarity with vendor and invoice management processes.
• Proficient in using PowerPoint for creating presentations and reports.
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Strong written and oral communication skills.
• Organized, methodical and detailed.
• Able to multitask and handle multiple priorities.
• Able to work independently and in a team.
• Dedicated and hardworking with high degree of accountability and integrity.
• Good follow up in tracking updates from various parties for closure on a week to week basis.
• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
• Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

• Experience working on SharePoint Page Design and SharePoint Workflow creation.
• Experience creating reports using data dumps/extracts from SharePoint.
• Previous work experience in on boarding and off boarding.
• Previous work experience in audit, risk and compliance work.