JOB SUMMARY
· The Sales & Client Engagement Team is responsible for frontline and external engagement to improve sales effectiveness. This includes (i) communicating business strategy & priorities to the frontline, (ii) change management to facilitate Sales transformation, (iii) managing the CCIB client content ecosystem, and (iv) overseeing the CCIB client engagement strategy and supporting it with a centre of excellence.
· The Associate, CCIB Client Content, will be a core member of the Client Content Team, responsible for managing the production, curation and distribution of client content across CCIB and to clients.
RESPONSIBILITIES
· Assist in setting up a robust, scalable content infrastructure that materially improves the ability of frontline teams to access and use content to meet commercial objectives
· Assist in setting up processes for content management across CCIB- driving quality control, periodic reviews and cadence, etc
· Support production of client content materials to a high standard (templates; case studies; standardised pitch books, SCB credentials, product specific capabilities, sector specific insights, winning pitch “best practices”)
· Uploading/Management/Maintenance for content and pages. Support best practices to engage and distribute content to frontline (standardised processes, RM training)
· Quality assurance for content. I.e. adherence to standards of our brand governance to develop content that underpins our brand and customer value propositions.
· Commit to timelines for content creation per agreed workflow with internal stakeholders.
Strategy
· Assist in setting up a robust, scalable content infrastructure that materially improves the ability of frontline teams to access and use content to meet commercial objectives
· Support production of client content materials to a high standard (templates; case studies; standardised pitch books, SCB credentials, product specific capabilities, sector specific insights, winning pitch “best practices”)
Business
· Commit to timelines for content creation per agreed workflow with internal stakeholders.
Processes
· Assist in setting up processes for content management across CCIB- driving quality control, periodic reviews and cadence, etc
· Uploading/Management/Maintenance for content and pages. Support best practices to engage and distribute content to frontline (standardised processes, RM training)
People & Talent
· Lead through example and build the appropriate culture and values.
Risk Management
· The ability to sanitize client specific information before uploading to the intranet. Including tagging the content appropriately.
Governance
· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal:
· CCIB Content Managers & Subject Matter Experts
· CCIB Business Development teams
· Segment/Regional/Country Client Coverage Business Managers
· Client Coverage Bankers, TB Sales, FM Sales
External:
· External vendors and suppliers, where relevant
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· 2 + years of experience in content / knowledge management is required
· A results-driven professional with previous experience at a Bank or Management Consulting firm is preferred
· Proficient with content/knowledge management systems and generating actionable data insights
· Proven experience as a keen storyteller with ability to conceptualize fresh approaches and new content ideas to craft stories.
· Excellent communication skills with ability to influence outcomes with stakeholders across all levels
Role Specific Technical Competencies
· Business communication, presentation skills
· Analytical thinking
· MS PowerPoint
· MS Excel
· Proficiency in Knowledge and Content Management
· Understanding of Banking Sales and Products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
