Responsibilities:
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation with excellent support and timely service
- Support on desktops, notebooks, printers, scanners hardware components
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc
- Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change
- Support on Printer Maintenance
- Take on and resolve complex calls or tasks the other engineers could not resolve
Requirements:
- At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma
- Prefer minimum 2 years of end user support environment experience
- Good attitude
- Willing to learn and work in a team
- Strong problem-solving skills
- Excellent client-facing skills
- Professional presence and excellent communication skills
- Able to commit to 24x7 standby duty
