The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.
Key Responsibilities
- Maintain smooth daily operations of the Coffeeshop
- Source for potential qualified tenants to fill any vacant food stalls
- Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
- Able to handle daily sales settlement
- To do stock take and order stocks based on healthy inventory level
- Source for suppliers with competitive pricing
- Keep up to date with market prices for all materials and ingredients
- Make sure safety and hygiene guidelines are being followed
- Supervise, lead & motivate the team
- Ensure fairness in scheduling work duty roster and off days for operation employees
- To Interview, assess and assist in hiring employee based on outlet manpower requirements
- Receive, review and act upon feedback and complaints received from customers
- Responsible for ensuring consistent quality of service
- Adept at handling a wide variety of customer and customer requests
- Able to perform ad hoc duties when required
Key Requirements
- Candidate must possess at least a Diploma from any field of studies
- Minimum of 2 years of working experience in Coffeeshop or Food court management role
- Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
- Prepared to work in a non-air-conditioned setting
- Possess strong communication and effective negotiation skills
- Fantastic team player
- Good knowledge of Microsoft office programme, especially in Word and Excel
*Only Suitable candidates will be shortlisted and notified.
