Job Description
- Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
- Ability to understand customers needs and provide appropriate solutions
- Consistently deliver quality service to achieve customers satisfaction
- Ensure proper follow up, escalation & closure of individual case
- Provide accurate product and service information to customers
- Resolve queries efficiently and escalate issues promptly
- Perform KPIs set by Supervisors
- Others duties assigned by Supervisors
Qualifications
- Minimum “O” Levels (one year of relevant work experience will be an advantage)
- Customer service oriented and possesses strong problem solving skills
- Team player, initiative and willing to learn with positive mindset
- Able to adapt changes and work in a fast-paced environment
- Good interaction, communication and interpersonal skills
- Possesses self confidence and ability to multi task
- Willing to work weekends and public holidays
