Job Description & Requirements
Responsibilities:
1. Front Desk Management:Greet and welcome visitors in a professional and courteous manner.
Answer and direct incoming calls promptly and efficiently.
Handle inquiries and provide accurate information about the organization's products, services, and facilities.
2. Customer Service:Assist clients and guests with their needs, ensuring a high level of customer satisfaction.
Manage check-ins and check-outs for overnight guests or late arrivals.
3. Administrative Support:Perform basic clerical tasks such as data entry, filing, and document organization.
Assist with mail and package distribution.
4. Security and Safety:Monitor and maintain security by following safety protocols.
Collaborate with security personnel to ensure a safe environment.
5. Problem Resolution:Address and resolve customer concerns or issues promptly and effectively.
Escalate issues to appropriate personnel when necessary.
6. Night Shift Duties:Work during night hours, including weekends and public holidays, to ensure continuous coverage.
Conduct routine checks of premises to ensure security and safety standards are met.
Qualifications:
· Proven experience as a receptionist or in a similar customer service role.
· Excellent communication and interpersonal skills.
· Ability to handle multiple tasks and prioritize responsibilities.
· Strong organizational and time-management skills.
· Proficiency in basic computer applications and office equipment.
· Must be able to converse well in both english and chinese
· Must be able to manage sales target
· must give customer a good customer experience
· Availability to work on weekends, public holidays, and night shifts.
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
EA License ID: 18C9520
EA Registration ID: R1765753
