To facilitate email queries from policyholders, distribution representatives, and business partners regarding our products and services, thereby contributing to an overall positive customer experience.
Job Responsibilities
- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution;
- Provide excellent customer service experience; and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Job Requirements
- ‘A’ Levels and equivalent.
- Meticulous and accurate;
- Produces good quality of work and always meet objectives set; and
- Proficient in customer servicing and possesses strong drive for service excellence.
- High level of integrity, team player, take accountability of own work and good attitude.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
