- Provide professional, accurate and prompt response to participants or customers on their enquiries, technical assistance via voice calls, emails, live chats, etc.
- Understand the needs of customers and provide timely and accurate information/assistance.
- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
- Enter details of all the interactions accurately in the designated interaction management system.
- Maintain good soft skills throughout their interactions with customers
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