Key Accountabilities:
- Prepare enquiries and work closely with internal Service Dept. for Service Products offering, such as Swing engines, LCC, VCA, EC/EPC, Factory rebuild and repair, etc under his/her responsibility
- Coordinates with Order Management team, Material Planning team and Purchasing team to ensure that parts are fulfilled
- Coordinates ILS requirements and/or related Service activities in support of Engine Sales Project together with internal Service Dept. such as Logistics, Training, Service Center and Customers Service team.
- Handles customers feedback related to sales orders and assist in the resolution together with internal Service Dept and maintain relevant correspondences and establish good working relationship with external and internal customers
- Visibility of the Distributors/Customers Business Plan to monitor the forecasts realization and assist in the analysis, liaising and coordination of the quarterly and annual review of the Service forecast (with reference to the Actual Sales performance) with the respective countries under his/ her charge together with Order Management Team.
- Coordinate, analyze, submission and follow-up of ADR from Subsidiaries/Distributors/Customers with all stakeholders for approval
Other tasks:
- Contract Management. To work with stakeholders & Service Team on contract renewal or new contract management
- Coordinator for Service Sales ADR (internal & external)
- Work/Project assigned from time to time
Qualifications & Skills:
- Diploma/ Degree in Business Studies/Business Administration/Logistics Management
- Minimum 3 to 5 years of relevant experience in the similar filed
- Knowledge on SAP (Sales & Distribution Module), Shipping and Incoterms, good marketing & customer service skill, and supply chain knowledge on Parts Distribution will be an advantage
- Proficient in English
- Good interpersonal and communication skill at all level with positive working attitude
- Team player and willing to travel
- Working knowledge of Microsoft Office applications
- Passionate, detailed oriented and self-motivated.
