ROLE OVERVIEW
We are looking for a guest service oriented individual to fill the role of a Captain/Senior Captain. This role entails providing guests with a whole-hearted hospitality and wonderful dining experience. A primary focus of this role is to nurture a culture whereby the team are Brand Ambassadors through and through and empowered to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.
KEY OBJECTIVES & DELIVERABLES
Job Responsibilities
- Welcoming guests and delivering an exceptional service to ensure highest level of guest satisfaction
- Order taking, serving, and billing
- Managing guests' reservations
- Projecting a courteous and professional image
- Developing and maintaining good relationships with team members
- Ensuring guest satisfaction by being proactive in service operations
- Consistently offer professional, friendly and engaging service
- Follow club’s policies, procedures and service standards
THE RIGHT PERSON
- A passion for hospitality and delivering exceptional lifestyle experiences.
- Great attention to details.
- Driven and organized individual
- Individuals with pleasant personality
- Individuals who possess good communication skills
- Passionate about what we are and what we do; this person needs to be passionate about M., hospitality and lifestyle.
THE RIGHT EXPERIENCE
- 1+ years previous relevant experience
- Some work experience in a club or nightlife industry preferred.
