Project Manager (Governance and Operations)

Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We seek to be the Source of Trust in the use of digital services and committed to improving Trust and High Assurance of digital services by providing secure and convenient identity management solutions.

We are looking for a Project Manager (Governance and Operations) to join us in our mission to improve Singapore’s competitiveness as a trusted ICT hub for citizens and businesses.

You will be working on:

• Manage funding and budget planning for projects.
• Administration of project funding and grant which includes monitoring and reviewing of project fundings.
• Lead and manage the procurement of ICT products and services, as well as management of vendor services and contracts, to ensure ICT services are delivered on time, within budget and meets business requirements.
• Manage multiple contractors (service providers) in operating and supporting multiple IT infrastructure and services so as to meet prescribed service levels.
• Maintain an IT Service Management (ITSM) framework comprising of ITIL-aligned processes (e.g. Change Management, Asset Management, Control and Release Management, Service Level Management, Incident Management, Problem Management, Request Fulfilment processes, etc.) which is used to drive operational effectiveness, efficiency and consistency environment.
• Manage all changes to the infrastructure and services to ensure that all risks and impacts associated with the changes are appropriately handled.
• Manage all IT assets and configurations of the infrastructure and services to ensure that they are all accounted for, which will facilitate effective and efficient change management and problem management activities.
• Manage projects to track the progress of the projects and see through the testing and certification of the projects
• Track the timely delivery and evaluate the correctness of the contractors’ service level performance reports, conduct reviews and analyses on the contractors’ service level performances, and trigger service improvement plans whenever there is any lapse in service levels.
• Monitor the occurrence of high priority incidents and track the timely and accurate delivery of incident reports by the contractors.
• Trigger the contractors to perform root cause analyses to eliminate underlying problems of high impact incidents and/or prevent recurrence of incidents.
• Monitor the contractors’ performance in request fulfilment to ensure that service requests are satisfactorily fulfilled according to defined success criteria and timelines.
• Facilitate collaboration among the contractors through knowledge sharing and driving process alignment.
• Assist in regular governance status review covering security compliance and project audit.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your documents, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents for the purposes of assessing your suitability for a vacancy with ATS and GovTech and contacting you for future career opportunities. You warrant that where you have disclosed personal data of third parties (e.g. next-of-kin, friends or referees) to ATS, GovTech and their service providers and agents in connection with the abovementioned purposes, you have obtained the prior consent of such third parties for ATS, GovTech and their service providers and agents to collect, use and disclose such personal data for such purposes, in accordance with any applicable laws, regulations and/or guidelines.

To succeed in this role, you will ideally have:

• At least 4 years of working experience in IT operations either in an external IT service provider organisation or internal IT department within an organisation.
• At least 2 years of working experience as a practitioner minimally in the following ITIL processes:
• Change Management
• Asset Management
• Service Level Management
• Incident Management
• Problem Management
• Request Fulfilment
• ITIL V4 certified, minimally in ITIL V4 Foundation.
• Working experience in one or more of the following will be beneficial:
• Implementing or operating under ISO 9001 and/or ISO 20000
• Defining and implementing operational processes
• Assessing service performance and process conformance
• Able to communicate effectively in English both verbally and in writing.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.