Verisk Maplecroft’s data-driven solutions enable multinational companies to identify and manage the key political, human rights, economic, and environmental risks impacting their operations, supply chains, and investments. As part of the Verisk Analytics family, we are aligned with the world’s leading data analytics organization. Together, we aim to give our clients the insight they need to make better, data-driven decisions through unrivaled analysis and advice.
Role Purpose
This role will manage Maplecroft’s existing and growing business in Oceania and will be responsible for retaining and growing client revenue and relationships primarily in Australia, New Zealand, and Papua New Guinea.
Role Focus
The role will focus on retaining and growing clients through a variety of mechanisms, e.g. in-person, phone and web based solutions. The successful candidate will also ultimately be expected to recognise upsell and cross selling opportunities within these accounts from both a research and consulting perspective and work with the wider Sales & Marketing team to realise these opportunities. The position will be based in Singapore with regular quarterly travel (~15%) to Oceania.
Main Responsibilities
- Grow and maintain sales while maximising profitability of Maplecroft’s offerings by successfully managing an extensive client portfolio;
- Develop strategy to assure client retention and revenue growth;
- Taking ownership of client engagement and ensuring the client interactions are coordinated across sales and marketing, client services, research and consulting to develop more scalable engagement techniques with these clients e.g. online training and one-to-many initiatives;
- Provide feedback on established products and services to relevant internal departments;
- Recognise competitive threats and mitigate risks, as well as feeding back intelligence to the relevant research and product teams;
- Increase users and usage across the portfolio;
- Ensure all relevant entries and transactions are completed in Salesforce, including accurate pipeline management;
- Renew existing services with each client in a timely manner – ensuring all renewals are closed ahead of the renewal date;
- Identify opportunities for cross-sell of the existing Maplecroft portfolio.
