Summary of Responsibilities:
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met
- Greet and escort guest to table and assist them in seating, ensuring the highest standard, whilst striving to exceed the guest expectations
- Comply to safety and security policies and procedures; such as, report accidents, injuries, and unsafe work condition to manager; and complete safety training and certifications
- Check on guests’ satisfaction from time to time, attend guest’s needs or complaints with proper follow up
- Learn and execute all administrative tasks of the department, including managing reservations
- Work towards maximising revenue by up-selling and offering professional, engaging and friendly service
Requirements:
- Diploma in Hospitality Management or higher would be an advantage
- Passionate in the hospitalisty industry
- Problem solving and service recovery skills
- Customer relation and interaction management skills
- Detail-oriented and organised
