LVMH Beauty Tech, a paramount entity in the luxury beauty technology sector, is at the forefront of delivering innovative digital and ecommerce solutions across the APAC region. We are currently in search of a highly proficient Digital QA & Support Specialist to ensure quality and provide solution support to our Regional Digital & ECommerce platform projects.
Main objective
The primary goal of this role is to ensure exceptional quality assurance (QA) and solution support for both new and existing Ecommerce platforms. This involves a strong emphasis on integration and providing daily operational support. Effective communication with Beauty Tech central teams, Regional Backoffice IT teams, and Regional CRM teams across the region, excluding China, is essential for success in this role.
Work Location
- Singapore (Ngee Ann City)
- Hybrid work
Key Responsibilities:
1. Quality Assurance:
- Conduct meticulous QA testing for new ecommerce platforms and enhancements to existing platforms.
- Identify and resolve defects and inconsistencies, ensuring the delivery of high-quality digital solutions.
2. Solution Support & Integration:
- Provide invaluable support for the integration of Digital and Ecommerce central/region solutions with local architecture.
- Manage and support Region 3rd Middleware platforms and facilitate daily operations in Ecommerce.
3. Communication Management:
- Manage and maintain effective communication between central, regional, and local teams to ensure seamless operation and implementation of digital solutions.
- Coordinate with various internal teams, including Backoffice IT & CRM, to align strategies and resolve issues promptly.
4. Operational Support:
- Support the daily operations of Digital and Ecommerce platforms, ensuring stability and reliability.
- Work collaboratively with business analysts and QA resources, stepping in as necessary to support project execution and resolution.
Required Qualifications and Experience:
- Minimum of 3 years of experience supporting Ecommerce web and mobile applications.
- In-depth knowledge of Salesforce Commerce Cloud
- Knowledge of web tracking solutions and marketing solutions including Google Analytics, SEO, SEM, etc.
- Experience in Middleware component development and integrating back-office IT solutions, operations & 3rd Party Logistics Providers.
- Proven experience in projects developed under Agile Methodology.
- Ability to manage business analysts and QA resources effectively.
Skills:
- Strong analytical, problem-solving, and troubleshooting skills.
- Proficient in Agile methodologies and principles.
- Excellent communication and interpersonal skills, capable of interacting with multiple levels of the organization.
- Detail-oriented with a strong focus on quality and accuracy.
- Ability to work effectively in a dynamic, fast-paced environment.
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Experience working in the beauty or luxury goods sector.
