Scope of Work:
Installation and support of Desktops, Laptops, printers (desk-jet / Laser-jet / Dot Matrix / Barcode / Multifunction / Plotters) Projectors, Access control equipment, Network Devices, scanners, plotters, IP Telephony systems.
First Level support for PC / Desktop / Laptops.
Verification of hardware configuration with customer baseline.
HW / SW installation as per the checklist defined with user sign-off
Configuration of Desktops as per checklist defined with user signoff
Hardware Support
Installation of software and troubleshooting related problems
IMAC Services
Other activities defined by customer
Remote desktop support
Coordination with various levels of customer' business team
ITIL processes/ Practices adherence
IT Asset Administration
Jobs Requirements:
a. 1-2 years of working experience as a Technical Support engineer
b. 1-2 years of working experience and practices of ITSM or ITIL framework
c. Fluent in English and local language
