The Opportunity
- Adecco is partnering our client, one of the world's largest tech organizations
- We are looking for a Program Manager - Customer Centricity
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- Proven success in complex project management and execution
- Process / workflow experience
- An ability to work in a fast-paced, evolving team environment
- Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests
- Experience working in/with B2B sales teams
- Strong interpersonal skills and excellent communications skills in addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.
- Experience providing business support
Job Description
- Execute against existing team-level projects and processes with defined scope and complexity, in partnership with more experienced program managers.
- Monitor and communicate progress, risks, and mitigations for defined programs and tasks.
- Proactively seek out guidance and apply existing best practices to improve existing programs and keep projects on track.
- Align stakeholders on decisions and changing circumstances.
- Support an established program within and across an organization.
- Develop the ability to identify stakeholders and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives.
- Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance.
Develop relevant domain knowledge required to perform job (e.g. workflow & tools, Customer Centricity principles) - Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites.
- Collect data relating to program progress from program stakeholders.
- Author program charter that addresses scope and timeline of basic program, specify program OKRs, and explain resource requirements/dependencies, in close collaboration with program stakeholders. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies.
- Author stakeholder map that specifies who is impacted by, and who influences, program outcome in close collaboration with program stakeholders.
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
