- Address inquiries and requests promptly and professionally via phone calls and emails.
- Record complete and accurate information regarding customer interactions in the Customer Relationship Management (CRM) system.
- Ensure timely and effective follow-up with customers as promised.
- Identify and escalate issues and concerns to management for thorough resolution.
- Prepare requests such as policy summaries, premium payments, and beneficiary information accurately and efficiently.
- Collaborate closely with stakeholders to meet service request requirements.
- Deliver service requests within specified service standards.
- Take on projects or additional responsibilities as assigned.
Our Requirements:
- Ideally possess 'A' Levels or a Diploma, along with relevant work experience.
Other information:
- Salary: up to $3500 with 1.5 month completion bonus
- Working days: Mon - Fri
- Working hours: 9.00am – 6:00pm
- Contract: 18 months
- Location: PLQ
**We regret that only shortlisted candidates will be notified**
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394
