- Ensure timely responses to inquiries and requests received through email, mail, or fax.
- Address and resolve issues related to insurance matters for policyholders, distribution representatives, and business partners.
- Evaluate and manage appeals, feedback, and minor complaints from all distribution channels.
- Deliver outstanding customer service experiences.
- Handle ad-hoc assignments delegated by the Section Head, as needed.
- Take responsibility for considering business and regulatory compliance risks and implementing appropriate mitigation measures.
- Stay informed about industry trends in regulatory compliance, emerging threats, and technologies to enhance the company's risk management efforts.
- Identify and proactively address potential concerns or risks, sharing best practices for risk management.
Requirements:
- Completion of 'A' Levels, preferably with professional certification in Insurance (e.g., M9, M5, and CHI).
- 3 years of experience in a customer service role within the Life Insurance sector is preferred but not mandatory
Other information:
- Salary: up to $3500 with 1.5 month completion bonus
- Working days: Mon - Fri
- Working hours: 9.00am – 6:00pm
- Contract: 18 months
- Location: PLQ
**We regret that only shortlisted candidates will be notified**
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