Support Staff - Client Services Unit

Tenure- 6 months

The Client Services Unit’s Support Staff will serve as an integral front-facing ambassador between members of the public and SINDA in addressing their queries, needs and always ready to go the extra mile.

Responsibilities:

Ensuring Positive Client Experience

• Manage the day-to-day client service operations across all modes – calls, emails, and walk-ins.
• Maintaining a positive, empathetic, and professional attitude towards clients at all times.
• Provide accurate and complete information regarding SINDA’s wide range of programmes.
• Transfer clients to respective units and have their needs adequately met.
• Respond to client service issues and follow-ups to ensure resolution in a timely manner.

SINDA Fund Administration

• Assist in the smooth administration of contributions to the SINDA Fund.
• Engage with stakeholders and the community on SINDA Fund matters.
• Ensure that applications are processed in a timely manner.

Data Accuracy & Reporting

• Ensure that all client service activities are recorded accurately and within stipulated guidelines.
• Ensure full accuracy and completeness of data.

Others

• Perform other related duties as management requires.

Requirements:

• Intermediate bilingual skills preferred (English/Tamil) for client service operations
• Able to write well and on demand
• Able to work independently and in a team
• Good organisational and time-management skills
• Good interpersonal skills and ability to manage stakeholders across various levels.
• Prior experience in customer service would be beneficial

This is a 6 months contract position

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about SINDA’s Data Policy, please visit https://www.sinda.org.sg/data-policy/