Responsibilities:
Oversee the daily efficient operations for both front and back of house.
Train and guide new staff in their job duites as well as the continous training of existing staff and work
performance.
Supervise employee activities to conform to established standards and policies.
Plan and assign daily workloads to team members.
Plan team members’ work schedules and compile timesheet
Report on management regarding sales results and productivity
Handle food and beverage preparation and ensure desired quality and standards are achieved
Develop marketing strategies to improve sales and profitability
Provide excellent service experience to all customers
Handle all customer queries and feedback in a professional and timely manner
Ensure that policies and standard operating procedures are strictly adhered to
Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total
customer satisfaction and meet the company’s standards
Analyze and resolve problems in a timely and accurate manner
Oversee purchasing to stay within budget
Able to perform additional duties as requested by the Management as and when required
Job Requirements:
Previous supervisory experience preferred in the hospitality or F&B industry.
Strong multi-tasking skills
Customer-centric
Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
Strong sense of responsibility
Able to work independently and withstand pressure
Able to perform flexi timing, and work on weekends & public holidays.
