Responsibilities
- Answer inbound calls and conduct outbound calls.
- Attend to queries on operational matters.
- Ensure timely recovery of car park incidents/defects.
- Monitor CCTVs in Command Centre and respond to all matters in accordance to established procedures and timeline.
- Coordinate, dispatch and oversight of support teams to resolve car park system breakdown location(s) expeditiously.
- Provide remote support and resolve issues relating to car park systems.
- Work closely with supervisor and manager in the escalation of any customer related incidents.
- Timely update and reporting of monitoring systems for effective tracking of processes.
- Collate shift reports accurately and ensure timely reporting .to supervisor and/or manager daily.
- Timely follow up of assignments as assigned.
- Any other ad-hoc duties assigned.
Requirements
- GCE ‘O or N’ Level / Diploma or its’ equivalent.
- Proficient in Microsoft Office.
- 2 years relevant experiences in related field.
- Must be able to perform shift duties.
- Possess initiative and a customer-oriented attitude.
- Able to work under pressure in a time sensitive and fast-paced environment.
