As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.
You'll be in charge of:
General Management
- Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
- Developing and executing plans to achieve daily and monthly targets
- Manage staff, overseeing work schedules and assigning specific duties
- Create and improve standard operating procedures for service and product preparation
- Oversee venue equipment and facilities management / maintenance
- Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
- Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
- Plan and manage activities with the Marketing department relating to sales promotions, events, etc
- Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Requirements:
- At least 8 - 10 years of senior operations leadership experience in the hospitality industry
- Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
- An effective and energetic people leader with experience
- Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
- Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
- Related field of study such as Hospitality, F&B Management, would be advantageous
We are looking for someone:
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.
