JOB RESPONSIBILITIES:
- Review staff roster to ensure adequate manpower for the team
- Monitor opening, operating, and closing of shifts for the outlet
- Plan operational budgets for the team
- Develop strategies to achieve sales targets according to customers' profiles
- Analyse inventory levels to propose purchases for the team
- Coordinate crisis response and recovery activities in accordance with business continuity policies
- Translate team members’ skill requirements into learning and development plans
- Interview new staff
- Analyse current customers' profiles and beverage preferences to provide targeted recommendations
- Deploy customer service standards to drive organisation's customer experience goal
- Recommend initiatives to minimise customer service performance gaps
- Implement customer loyalty strategies
- Monitor compliance with legislative requirements pertaining to handling and consumption of alcoholic
- beverages
- Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
- Monitor team's adherence to the organisation's food waste management Standard Operating Procedures
- (SOPs)
- Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and
- procedures
- Review existing work processes and procedures in accordance with process improvement reviews
- Propose to management on the initiatives for continuous improvement within the team
- Plan continuous improvement activities within the team
- Analyse workplace performance and processes to identify opportunities for innovation, improved work
- practices and utilisation of emerging technology
- Monitor wine-handling with various techniques of presenting, opening, decanting and serving
- Provide clarifications to customers on the different categories of wines
- Monitor the operations of Point of Sales (POS) Systems when managing beverage order
