SAP CRM Lead (Group IT)

About the Role

As a SAP CRM Lead, you will follow a set of change management process to allow for rapid delivery of high-quality configurations and development works that align with our stakeholders’ requirements. The position supports the ERP Manager in maintaining the system and driving business process improvement initiatives.

Responsibilities

1. Responsible for supporting SAP Hybris Cloud for Customer, Hybris Marketing and Hybris Cloud Integrator applications within the organization.
2. Work closely with process owners and users to integrate technical and application components to meet the business requirements.
3. Resolve incident and problem tickets escalated from Service Desk within agreed service level.
4. Work with cross-functional SAP team members on change requests.
5. Create and maintain documentations such as design specification, configuration, process flow, test plan, user guide, etc. in accordance to the adopted methodologies.
6. Perform testing and executing change requests in accordance with internal change and release process.
7. Facilitate user testing and conduct end user training, when required.

Position Requirements

1. Degree holder, preferably in Computer Science/Information Technology or equivalent.
2. Minimum 5 years of relevant experience in configuration, business object extension, development and user interface design of CRM system.
3. Knowledge in SAP Cloud Applications Studio, UI5 (HTML5 & JAVA) and Webservice will be an advantage.
4. A self-driven personality who strives for process improvement.
5. Strong written and communication skills.
6. Able to present ideas in user-friendly language.
7. Team player with good time management and problem-solving skills