Our Client is looking for CRM Experts to join their team.
The person will be working very closely with the CRM team, business stakeholders and vendors to manage digital transformation projects for any new initiatives, process improvements or new development. This role will support the projects across all markets in APAC.
Job Responsibilities:
- Identifying business needs and business processes across all markets in APAC
- Gather requirements from the business stakeholders and translate it into technical specifications, to work with internal team and external vendors on delivery
- Be involved in discussion from ideation, design, planning to implementation
- Streamlining process and leverage on current/new technology to achieve higher productivity and operational excellence
- Manage end-to-end CRM projects from project schedule, timeline and deliverables
Requirements:
- At least 5 years experience in business analysis and project management
- Meticulous and organized in managing project timeline and schedule
- Able to communicate well with internal and external partners
- Prior experience in SugarCRM or other CRM will be a plus
- Prior experience in luxury retail companies will be a plus
- Good to have certification in project management
