Job Description :
The main responsibilities and tasks of this position are as listed below, but not limited to these:
• Setup hostess station and complete mise-en-plus prior to the start of operation hour for each meal period
• Operate and use POS and dining reservation system
• Take and enter reservations/cancellations in reservation system in accordance with departmental standards.
• Reconfirm reservation through telephone or email on daily basis for each meal period and highlight to superior on high business volume day/meal period
• Check email in-box and reply all enquiries within 24 hours
• Handle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standards
• Check on correctness of reserved table arrangement and preferred seating prior to the start of each meal period
• Handle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary team
• Handle menu update, printing and buffet tag creation, if any. Ensure all menus and reading materials are in good condition and clean
• Perform or assist in the Floor Service duties whenever is required
• Perform opening shift and closing shift duties as assigned
Requirement :
• Proven work experience as a Restaurant Supervisor or similar role
• Ability to lead and manage a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fine dining environment and handle multiple tasks simultaneously
• Flexibility to work on weekends, holidays, and evenings
• Previous experience in the restaurant industry
• Knowledge of food safety regulations and standards
• Proficiency in computer systems and software such as POS systems and Microsoft Office
• Ability to maintain a high level of professionalism and customer service
• Leadership and team management skills
