Job Description:
- Ensure smooth running of the day-to-day operation.
- Optimize manpower with proper planning allocations.
- Ensure all staffs to deliver excellent customer service.
- Maintain the highest standard of service quality.
- Monitor staff performance including performance reviews.
- Manage and monitor cleanliness is maintained in accordance with the company’s standard operating procedures.
- Keep track and order supplies such as tableware, cooking utensils etc.
- Arrange for maintenance and repair of equipment and other services, when needed.
- Resolve customer complaints about food quality or service in a professional manner.
- Constantly identify areas for improvement in service and food and beverage quality.
- Liaise with Chef to ensure a consistently good standard of food quality.
- Any other responsibilities as assigned by Management.
Requirements:
- Able to do shift work which includes midnight shift.
- Able to work long hours
