Job Responsibilities:
- Issue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents.
- Prepare issues statistic for reporting purposes.
- Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.
- Track and report on issues resolution.
- Assess common issues and suggest improvement points.
- Track and report on day-to-day operations to maintain system stability
Job Requirements:
1 - Software Quality Assurance (SQA) (P1 - Beginner)
2 - English (B1 - Proficient)
Next Step:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Simply click on 'Apply here' to drop your resume or email at [email protected]
- All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
