FirstCom Academy is an approved training provider, offering short and effective WSQ courses with a proven track record in enabling individuals and SME businesses after course completion.
Successful candidate will be responsible for their individual KPI, and not limited to the following:
- Assist internal staff members with enquiries related to sales payment terms, internal CRM system.
- Coordinate with relevant departments to fulfill orders efficiently and resolve any issues or delays.
- Address staff inquiries regarding payment terms, billing processes, and account statements.
- Provide clarification and guidance on payment procedures, including invoice generation, payment methods, and overdue payments.
- Collaborate with the finance department to resolve payment-related issues and discrepancies.
- Serve as a point of contact for internal staff members regarding the Training Management System (TMS).
- Offer training and support to users on navigating the TMS platform, including course registration, tracking progress, and accessing resources.
- Troubleshoot technical issues and escalate complex problems to the IT department or TMS vendor as needed.
- Respond promptly and professionally to staff inquiries via email, phone, or in-person interactions.
- Maintain a high level of customer satisfaction by providing accurate information, resolving issues effectively, and ensuring timely follow-up.
- Build positive relationships with internal stakeholders and collaborate closely with other departments to meet staff needs.
- Prepare reports or summaries as requested by management to track sales support metrics and performance indicators.
- Support other administrative tasks or projects as assigned.
Requirements:
- 2 years of proven experience in a sales support, customer service, or administrative role.
- Familiarity with order management systems, payment processing, and customer relationship management (CRM) software.
- Strong communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Customer-centric mindset with a commitment to providing exceptional service.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
Working Hours:
- Monday – Friday (9:00 am – 6:00 pm)
