- A support specialist with experience within a desktop/helpdesk environment who demonstrates high levels of customer care and behaviour at all times
- Receive and unpackage the hardware deliveries
- Securely store all hardware deliveries
- Removal of packaging and waste materials
- Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes
- Build and deploy desktops, monitors and peripherals
- Communicate with end-users in accordance with Client’s instructions
- Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes
- Contribute to knowledgebase and support procedures
- Adhere to existing migration approach and provide feedback and recommendations as appropriate
- Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions
Experience:
- Confident manner, customer focused attitude and strong communication skills
- Experience in the Financial Services Industry is preferred
- Previous experience with mass PC OS migration is preferred
- A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
- Comfortable working with users at all levels of seniority
Skills:
- Ability to make sound decisions following approved procedures in a fast-paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
- Strong problem-solving skills
- Excellent English verbal and written communication skills
- Excellent interpersonal and customer care skills
- Ability to work well under pressure and to tight timescales
- An understanding of ITIL Service Support and Delivery disciplines and methodologies
