- First point of contact for all guests
- To greet and attend to guests and handle their enquiries.
- Answer screen and forward calls, providing information, taking messages and scheduling bookings via phone.
- Receive payment and record receipts for services and perform administrative support tasks.
- Do night audit, closing of OTA accounts manually, handling channel manager & operating property management system.
- Assist with other ad hoc duties assigned.
- Create reservations on PMS.
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